We'll keep you company
when you need it most

Opinion’s matter. Read the thoughts and musings of Joe O’Connor, the CEO of KALPA.

In addition, the professionals at KALPA have taken decades of experience in the field of Customer Relationship Management and distilled this expertise into a system called Pure Navigation™ The driving force behind Pure Navigation™ is the reality that over time, the balance of power has shifted from the producer to the consumer. We believe that understanding and cultivating customer relationships is the primary key to market differentiation and increased profitability.

Engagements can be focused on project based assignments, outsourced solutions, or ongoing management support. For a thorough analysis of your current Customer Relationship Management needs or to learn more about Pure Navigation™, call (248) 273-1955 or use our contact form.

Our Company

KALPA provides an integrated suite of services and programs enabling a comprehensive approach to customer relationship management.

Our comprehensive portfolio of customer contact solutions include business process enhancement, technology services, database design and development, marketing research/analytics and contact center consulting. KALPA partners with clients to systematically and efficiently close the gap between customer expectations and actual performance.