In addition, the professionals at KALPA have taken decades of experience in the
field of Customer Relationship Management and distilled this expertise into a system
called Pure Navigation™ The driving force behind Pure Navigation™ is the reality
that over time, the balance of power has shifted from the producer to the consumer.
We believe that understanding and cultivating customer relationships is the primary
key to market differentiation and increased profitability.
Engagements can be focused on project based assignments, outsourced solutions, or
ongoing management support. For a thorough analysis of your current Customer Relationship
Management needs or to learn more about Pure Navigation™, call (248) 273-1955 or
use our contact form.
KALPA provides an integrated suite of services and programs enabling a comprehensive
approach to customer relationship management.
Our comprehensive portfolio of customer contact solutions include business process
enhancement, technology services, database design and development, marketing research/analytics
and contact center consulting. KALPA partners with clients to systematically and
efficiently close the gap between customer expectations and actual performance.